FMCA Policies and Procedures

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Dear FMCA Tech Connect+ Member,

Change is a constant in life, and in technology, and for the second time since the Tech Connect+ benefit was created in 2017, we must make major changes to the plan.

T-Mobile, the current provider for the optional mobile internet plan that is included in the Tech Connect+ benefit, has chosen not to move forward with FMCA in a way that would keep the benefit in its current form. So, FMCA leaders had to seek an alternative mobile internet provider that would give FMCA members the same quality of service without a big cost increase.

Because of this, AT&T has been chosen as the new provider for the optional mobile internet plan that is part of FMCA's Tech Connect+ benefit.

This new plan will take effect on June 7, 2022, and you will need to decide if you want to transition to AT&T or to cancel your subscription to the Tech Connect+ benefit.

The good news is that besides the need for a new AT&T mobile hotspot, not much has changed. You will still have unlimited mobile internet, with great coverage comparable to what you currently have through the benefit. AT&T does reserve the right to network manage at any time after 75GBs of usage within a month. Network management was part of the plan with T-Mobile as well, but at 50GB.

Network management from AT&T means that you will still have internet access, but you will experience reduced speeds if you have used 75GB of data already in the month and are in a congested area.

Congested areas are those where a large amount of users are connected to the same cellular provider tower at the same time. To keep up with the load, the tower starts to manage the connections and requests for usage. In this case, those who have used 75GB of data will have a lower priority on the tower than someone who has not. When not connected to a congested tower, you should not experience network management.

The plan is still "No Contract" and still "Bring Your Own Device," which means members can use other devices on the AT&T plan as long as the device is unlocked and registered with the AT&T network through FMCA.

One major difference with AT&T versus the current carrier is that you can have more than one hotspot on this plan, whereas up until now you have been limited to a single hotspot.

Because of the need to change carriers, the monthly rate for this plan will move from $49.99 to $59.99. This is the first price increase since the inception of the program in 2017, and you will find that for an unlimited internet plan, this is still a good deal.

To migrate your Tech Connect+ subscription's mobile internet plan to AT&T, or to opt-out of the Tech Connect+ benefit, follow the steps below:

1. Log in at www.fmca.com
2. After logging in, you will be on the member dashboard. Click the menu button at the top of the page and choose "TECH CONNECT+ DASHBOARD."
3. Once the page loads, you will see a tab that says "MIGRATE TO AT&T." Click it and you will be taken to a page where you will be asked whether you want to continue with the Tech Connect+ benefit. You can choose either "Yes" or "No."
4. If you choose "Yes," you will be asked to agree to the price increase from $49.99 to $59.99 per month. You will be asked to provide an address that we can have your new AT&T hotspot sent to.

If you choose "No," you will not have to do anything else. Within 45 days, your Tech Connect+ account will be automatically closed down, and your T-Mobile/Sprint hotspot will be deactivated at that time.

Note: If you do not fill out this form, it is the same as choosing "No," and your account will be deactivated within 45 days.
If you experience any issues logging into the FMCA website or filling out the form, please contact the Tech Connect+ team at techconnect@fmca.com; (513) 474-3622 or (800) 543-3622. Please be patient as we navigate this change.